Jumped off the edge of the planet…

26 Mar

… or at least that’s what it feels like at the moment.

Remember how we moved to our new place, just a few streets from our old address? This is a not-too-small town, former capitol of Germany. You would think getting a new internet connection is not that hard.

We informed our old provider that we were moving, and they could not decide whether they were able to provide their services at the new address. “Yes – maybe – no – probably – under certain circumstances  – definitely not.”

This conversation took two months. Once they had finally made up their mind, we contacted another provider. Then another. Want to know what their reactions were?

At first, “Ooooh, seems there is a problem with the Federal Network Agency, they are not assigning you a new phone number.”

Then, “Your cables are too old.”

Then, “The previous tenant’s provider won’t release the connection.”

We tracked down the previous tenants with our mad PI skills (e-mail our landlady, learn they live down the street, shoot them an e-mail and find a piece of paper in our mailbox later that night) and they got their provider to release the connection.

And the last one, “The local uber-provider won’t release enough interconnection points.”

Richard almost blew a fuse when he talked to their customer service on the (mobile) phone recently, asking, “So what are we supposed to do now?” – “Wait for an interconnection point to free up, of course.”

I know, the market is tough. Prices are down for everything, and selling a private phone line won’t get you much money. But you’d have thought that SOMEONE, SOMEWHERE would know how to provide proper customer service. Every time there is another problem, and even if we somehow manage to DO THEIR JOB and solve to (supposed) problem, there is something new.

And that is the story why we have been without a landline or internet at home since December.

Rant over.


2 Responses to “Jumped off the edge of the planet…”

  1. magalyguerrero March 27, 2014 at 6:48 pm #

    “Wait for an interconnection point t…” They make it sound like you are waiting for a ride to Pluto. Goodness gracious. So sorry. I can only imagine how annoyed you both are.

    • diandralinnemann March 28, 2014 at 1:04 pm #

      If they have internet on Pluto, I’m on. ^^

      Latest development, “Yes, you do have a new customer number. But I can’t figure out why no new connection has been ordered… we’ll call you back.”


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